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A woman wearing a headset and using a digital tablet, representing a digital GRM for community grievance management.
Latest News

Best Practices for Addressing Grievances in Project-Affected Communities: The Digital GRM Advantage

September 17, 2023 Grievance App Comments Off on Best Practices for Addressing Grievances in Project-Affected Communities: The Digital GRM Advantage

A well-defined statement helps participants focus on creativity and ensures same page.

Smiling woman in a headwrap, representing community engagement for effective Grievance Mechanisms in development projects.
Latest News

Crafting Effective Grievance Mechanisms for Development Projects: A Comprehensive Guide

August 17, 2023 Grievance App Comments Off on Crafting Effective Grievance Mechanisms for Development Projects: A Comprehensive Guide

When everyone understands and believes in the shared goal, they are motivated to work cohesively.

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Recent posts

  • Citizen in Sierra Leone using a Digital Grievance Redress Mechanism on a mobile device to submit a complaint for a World Bank–funded urban resilience project
    How a Digital Grievance Redress Mechanism Strengthened Accountability in a World Bank–Funded Urban Resilience Project
  • ESG grievance system in action: European NGO staff using Grievance App with Asian community members to manage complaints and strengthen safeguards compliance.
    How a Digital ESG Grievance System Strengthens Safeguards and Sustainability
  • World Bank Grievance Redress Mechanism illustrated through community dialogue in a World Bank–funded project in Asia
    World Bank Grievance Redress Mechanism: Ensuring Accountability and Trust in Projects

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