Your complete all-in-one integrated
Grievance platform built for success
Discover seamless grievance management with high security and real-time tracking. Transform how you handle complaints today!
Trusted by top institutions:
Seamless Grievance Handling Software
Leverage our seamless grievance platform to enhance transparency, speed up dispute resolution, and improve outcomes for all parties involved.
Instant Grievance Log
Log grievances instantly via mobile or web, ensuring quick entry and immediate acknowledgment.
Real-Time Updates
Stay updated with real-time alerts on case status, changes, and resolutions directly through the app.
Comprehensive Analytics
Use powerful analytics to monitor trends, measure effectiveness, and make data-driven decisions.
Submission
Submit Grievances
with One Click
Submit grievances effortlessly with our intuitive interface, designed for anonymity and accessibility.
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Anonymity options available
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User-friendly web interface
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Mobile-friendly access
Tracking
Track Grievances
in Real Time
Keep tabs on grievances from start to finish with live updates that keep everyone informed and engaged.
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Instant status updates
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Alerts and notifications
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Comprehensive tracking
Routing
Smart Routing
of Grievances
Automatically route grievances to appropriate teams, streamlining response times and efficiency.
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Enhances response time
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Predefined routing criteria
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Streamlines case handling
Reporting
Dashboard Insights ,
at a Glance
Gain valuable insights with advanced analytics that track trends and metrics for optimal decision-making.
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Trend analysis and insights
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Customizable reporting
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Data-driven decisions
Forms
Customize Forms
to Fit Needs
Customize forms and fields to gather precise information, aligning with your specific organizational needs.
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Precise information capture
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Easily adjustable forms
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Meet organizational needs
Security
Top-Tier Security,
and Compliance
Safeguard sensitive information with top-tier security measures and compliance with international standards.
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Data encryption standard
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Complies with global norms
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Protects sensitive info
Language
Multi-Language
Platform Access
Access the platform in multiple languages, enhancing usability and inclusivity for global teams.
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Supports global operations
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Enhances user accessibility
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Multiple languages available
Integration
Seamless System
Integrations
Seamlessly integrate with your existing systems to maintain continuity and improve operational efficiency.
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Integrates with HR systems
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Maintains data integrity
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Streamlined workflows
Training
Comprehensive
Training & Support
Get expert training and support, designed to ensure effective usage and maximize platform potential.
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Tailored training options
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Get real-time support
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Detailed help guides
Key GRM Resources
Essential GRM Document Templates
Access our exclusive set of templates to streamline your grievance redress process, ensuring compliance and efficiency.
GRM Framework Overview
Template
A comprehensive guide for addressing grievances and sexual gender-based violence, defining committee roles and accessible complaint management methods.
GRM Terms of Reference
Template
The terms of Reference for hiring a consultant to develop a GRM system, specifying system functionality, deliverables, and consultant qualifications.
GRM Roles and Responsibilities Template
Letter template that helps organizations to acknowledge complaints, assure impartial review, detail resolution process, and set response expectations.
GRM Officer and Liaison TOR Template
Defines the roles and qualifications of a Grievance Officer (GO) and Community Liaison Officer (CLO) in managing community complaints and engagements.
GRM Outreach and Accessibility Template
Strategies designed for organizations to effectively publicize, ensure accessibility and transparent access channels to their grievance mechanisms.
Grievance Acknowledgment Template
Letter template that helps organizations to acknowledge complaints, assure impartial review, detail resolution process, and set response expectations.
Breaking News and Expert Analysis
Explore recent news, updates, and expert analyses designed to keep you informed on the evolving landscape of grievance redress mechanisms.
Real Results, Real Feedback
Gather insights from our satisfied customers and see how our tool has revolutionized their approach to grievance handling.
Grievance.app has significantly streamlined our grievance management processes, making them more transparent and efficient. This tool has become essential in our efforts to uphold fair competition practices across the region.
ERCA - ECOWAS
West Africa
Thanks to Grievance.app, our Ministry has enhanced its response times and accountability in grievance handling. The platform’s robust features allow us to manage cases with unprecedented precision and reliability.
Ministry of Finance
Sierra Leone
Implementing Grievance.app has revolutionized how we address complaints and feedback. The system’s intuitive design and real-time tracking capabilities have greatly improved our operational efficiency.
Ministry of Energy
Sierra Leone
Grievance.app has been instrumental in transforming our grievance resolution framework. Its comprehensive analytics help us monitor and adapt strategies, ensuring all member states benefit from streamlined processes.
African Union Commission
Africa
Utilizing Grievance.app has empowered us to handle sensitive complaints more effectively, providing a secure and respectful environment for addressing gender-related grievances throughout the ECOWAS region.
EGDC - ECOWAS
West Africa
Voices of success and trust
Get started
Empower your team with grievance.app
Begin transforming your grievance processes. Our platform offers tools to enhance efficiency and transparency.
