Large development projects often struggle with accountability and community trust, especially when local grievances go unaddressed. The Resilient Urban Sierra Leone Project (RUSLP), a World Bank–funded urban resilience initiative, faced this challenge head-on by implementing a digital grievance redress mechanism. RUSLP, funded by the International Development Association (IDA) of the World Bank and led by […]
In World Bank–funded projects, a robust Grievance Redress Mechanism (GRM) is more than a bureaucratic checkbox; it’s a lifeline for community trust and project success. When local concerns and complaints go unheard, they can fester into serious problems: minor issues like dust or noise can spark protests, costly delays, or even project suspension. The World […]
Governments around the world are under growing pressure to handle public complaints more efficiently and transparently. In an age where citizens expect instant communication and accountability, relying on paper forms or office suggestion boxes is no longer sufficient. Traditional grievance processes, piles of paperwork, slow bureaucratic responses, and a lack of follow-up often leave the […]
Public infrastructure projects, whether building highways, power lines, or urban facilities, often stir strong reactions from local communities. Noise, land acquisition, environmental concerns, or compensation issues can quickly spark discontent if left unaddressed. Without a proper project grievance mechanism, minor complaints may fester into full-blown conflicts that delay or derail projects. In Africa and around […]
Public trust in government often hinges on how well citizen complaints are handled. When grievances go unanswered or ignored, it erodes the government’s credibility and fuels public frustration. In extreme cases, unresolved issues can even boil over into protests or social unrest. The solution is for governments to establish a formal government grievance system. Also […]
In many development and infrastructure projects, community participation in grievance redress mechanisms (GRMs) is essential but often lacking. Affected communities may not know complaint channels exist, or they distrust slow, opaque processes. This means grievances go unreported, and tensions can build. Digital GRMs offer a game-changing solution: they use mobile apps, web forms, SMS, and […]
In today’s development landscape, stakeholder trust and transparent governance are non-negotiable. Projects and programs driven by sustainable development goals must address community concerns swiftly and fairly. A sustainable development GRM (Grievance Redress Mechanism) provides the structured process needed to do just that. Without it, complaints can “slip through the cracks,” eroding public trust and derailing […]
African development projects frequently encounter challenges in managing community complaints, ranging from infrastructure delays to social impacts. Traditional GRMs (grievance redress mechanisms) can be slow and opaque, eroding trust. Today, digital GRMs offer a solution. This article examines grievance mechanism case study Africa examples, from Sierra Leone’s power and urban projects to West African regional […]
This blog will explore the expectations and successful implementation of the GRM Digital Platform for EDSA. We’ll discuss the background of the project, the objectives, the methodology, and the impact it has had on grievance redress in Sierra Leone’s energy sector. By delving into the specifics of the ESURP-AF and ESLEAP projects, we will highlight […]
Learn how the ECOWAS Complaint Management System has transformed competition regulation and consumer protection across West Africa, ensuring a fair and efficient market. Introduction In 2007, the Economic Community of West African States (ECOWAS) set out on a journey to transform competition regulation in West Africa. By adopting a Regional Competition Policy Framework (RCPF), ECOWAS […]
