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A woman working on laptops displaying code and data, illustrating the use of ICT in project management.
Latest News

Leveraging ICT for Effective Grievance Redress Mechanisms in World Bank and African Development Bank Projects

October 17, 2023 Grievance App Comments Off on Leveraging ICT for Effective Grievance Redress Mechanisms in World Bank and African Development Bank Projects

The concept of a multi-brand system has gained traction to manage various brands.

A woman wearing a headset and using a digital tablet, representing a digital GRM for community grievance management.
Latest News

Best Practices for Addressing Grievances in Project-Affected Communities: The Digital GRM Advantage

September 17, 2023 Grievance App Comments Off on Best Practices for Addressing Grievances in Project-Affected Communities: The Digital GRM Advantage

A well-defined statement helps participants focus on creativity and ensures same page.

Smiling woman in a headwrap, representing community engagement for effective Grievance Mechanisms in development projects.
Latest News

Crafting Effective Grievance Mechanisms for Development Projects: A Comprehensive Guide

August 17, 2023 Grievance App Comments Off on Crafting Effective Grievance Mechanisms for Development Projects: A Comprehensive Guide

When everyone understands and believes in the shared goal, they are motivated to work cohesively.

Safe Grievance Reporting: A padlock held against a screen displaying digital data, highlighting the need for secure reporting methods.
Latest News

Is Paper-Based Grievance/Complaint Reporting Safe for the Aggrieved Party/Victim/Survivor?

July 17, 2023 Grievance App Comments Off on Is Paper-Based Grievance/Complaint Reporting Safe for the Aggrieved Party/Victim/Survivor?

Putting the customer at the core of your product development ensures relevance and resonance.

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Local vs. Cloud Hosting of Grievance Systems: The Way to Go

June 17, 2023 Grievance App Comments Off on Local vs. Cloud Hosting of Grievance Systems: The Way to Go

Students must be equipped with the skills to navigate the digital world effectively, including using computers.

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Recent posts

  • Citizen in Sierra Leone using a Digital Grievance Redress Mechanism on a mobile device to submit a complaint for a World Bank–funded urban resilience project
    How a Digital Grievance Redress Mechanism Strengthened Accountability in a World Bank–Funded Urban Resilience Project
  • ESG grievance system in action: European NGO staff using Grievance App with Asian community members to manage complaints and strengthen safeguards compliance.
    How a Digital ESG Grievance System Strengthens Safeguards and Sustainability
  • World Bank Grievance Redress Mechanism illustrated through community dialogue in a World Bank–funded project in Asia
    World Bank Grievance Redress Mechanism: Ensuring Accountability and Trust in Projects

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