Terms and Conditions

Fees and Rates: You agree to pay all fees specified in your Order Form or selected plan for the Subscription and any optional modules or services. Fees may include (a) subscription fees (e.g., annual or monthly fees for Standard, Enhanced, or Enterprise plans), (b) one-time fees (such as an initial setup/implementation fee), (c) fees for optional modules (which could be one-time and/or recurring as described in Section 3.2 and your Order), and (d) fees for any add-on Professional Services beyond what is included in the subscription. All fees are stated and payable in the currency specified (by default, USD unless otherwise indicated). Taxes (VAT, GST, sales tax) are not included in quoted fees unless explicitly stated; see Section 11.5 on taxes.

Billing for Self-Service Subscriptions: For self-service online subscribers, you will provide a valid payment method (such as a credit card) at the time of sign-up. Recurring Subscription Fees will be charged in advance on a periodic basis (e.g., monthly or annually) as per the billing frequency you select. By entering your payment information, you authorize the Company (or its payment processor) to automatically charge the subscription fee to your payment method at the start of each billing cycle until you cancel. If any optional module fees or usage-based fees apply, these may be charged in arrears or at the time of usage, depending on how the Service presents them. For instance, if you incur SMS usage costs beyond an included quota, those might be billed monthly in arrears. You will receive an electronic receipt or invoice detailing the charges. It is your responsibility to keep your billing information current and to ensure sufficient funds. If we are unable to process payment (e.g., due to an expired credit card or insufficient funds), we will notify you and may attempt again. If payment is not made within a reasonable grace period, we reserve the right to suspend or downgrade your Service (see Section 17.2).

Billing for Enterprise Clients: Enterprise Clients typically will be issued invoices according to the schedule in the contract or Order Form (for example, annual subscription fees invoiced upfront, and any one-time fees invoiced upon contract signing or service provisioning). Payment terms for invoice are net 30 days unless otherwise specified. Payment shall be made via the agreed method (bank transfer, check, etc.) in the currency stated. Enterprise Clients may be subject to late fees or interest on overdue invoices as permitted by law (for example, 1.5% interest per month on overdue amounts, or the maximum allowed by law if lower). The Company may, in its discretion, suspend the Service for persistent non-payment after giving at least 7 days’ prior written notice and opportunity to cure.

Renewal and Auto-Renewal: Subscription Term. Your initial subscription term will run for the period stated at sign-up or in your contract (e.g., one month, one year, or multi-year). Auto-Renewal: To ensure uninterrupted Service, subscriptions will automatically renew at the end of each term for an additional term equal in length to the expiring term, unless one of the parties gives prior notice of non-renewal. For monthly self-service plans, this means each month your subscription continues unless you cancel. For annual or longer terms (including Enterprise contracts), we or you should give notice of intent not to renew at least 30 days before the current term ends (or as otherwise specified in your contract). We will send a reminder of upcoming renewal for annual plans (typically 30-60 days in advance). Cancellation by Customer: You may elect not to renew by using any provided self-service cancellation function or by notifying our sales/support team in writing before the renewal date. If you cancel effective on a future date, you can continue to use the Service until the end of the period you paid for, and no further charges will be made. No refunds will be provided for early termination or cancellation except as explicitly provided in these Terms or required by law.

Changes in Fees: The Company may change the subscription fees or rates for Service plans by providing you notice at least 30 days in advance of the end of your current subscription term. Fee changes will not take effect until the start of the next renewal term. If you do not agree with a fee increase, you may choose to cancel the subscription at the end of the current term to avoid incurring the new fees. Continuing the Service into a renewal term after a fee change constitutes acceptance of the new rates. One-time fees for optional modules or services are as quoted at the time of purchase; if those change in the future, they won’t affect fees already agreed for existing services unless you decide to purchase additional units or new services later.

Taxes: All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. You are responsible for any sales, use, value-added, withholding, or similar taxes that apply to your subscription or purchase, whether domestic or foreign (“Taxes”), other than taxes on the Company’s income. If the Company is required to collect Taxes, we will itemize them on the invoice or charge, unless you have provided a valid tax exemption certificate. If you are required by law to withhold any Taxes from your payment to us, you must provide an official tax receipt or other appropriate documentation to support such withholding, and you agree to pay the Company the full amount of fees stated such that the net amount received by the Company after withholding is equal to the invoiced amount.

Refunds Policy: In general, fees are non-refundable. This means that if you decide to downgrade your plan or cancel the Service in the middle of a paid-for term, you will not receive a refund for the unused portion of the term (the Service will remain active until the period you paid for expires). The one-time setup or implementation fees are not refundable once the work has been initiated or completed. Likewise, any charges for Professional Services that have been delivered or expended (e.g. days of training provided, custom development completed) are non-refundable. In certain cases (especially for self-service online subscriptions), the Company may offer a free trial or a money-back guarantee period – if such an offer is explicitly made at sign-up, it will override this no-refund policy for that initial period under the conditions stated (e.g., cancel within 14 days for a full refund). Any refunds that are granted outside of those conditions (for example, as a gesture of customer service) are at the Company’s sole discretion and do not imply entitlement to future refunds. If the Service is terminated by us without cause (not due to your breach) before the end of a period you’ve paid for, we will refund the pro-rata unused portion of your fees. Refunds, if issued, will be made to the original payment method or via bank transfer, at our discretion.

Late Payments: If any fee is not paid by the due date, the Company may, after providing notice and a short additional grace period, suspend your account or access to the Service until payment is received. You will still be responsible for all accumulated charges during the period of suspension. Suspension for non-payment may result in loss of data or functionality if the period is prolonged; the Company is not responsible for any such loss due to your delay in payment. If you believe any charge is incorrect or unauthorized, you must contact us in writing within 30 days of the charge date to dispute it, otherwise you waive the dispute. The Company will investigate any reasonable disputes and, if an error is found, credit or refund the appropriate amount.

Promotions and Discounts: If you receive a promotional rate or discount for the Service, such rate is only valid for the promotional period. After the promotional period ends, regular fees will apply. Promotional offers are subject to any additional terms that were provided when you signed up. Promotions cannot be combined unless explicitly stated, and are non-transferable. If you upgrade or change plans during a promotional period, you might lose the promotion if it doesn’t apply to the new plan.

Reimbursement of Expenses: This typically applies to Enterprise Clients or Professional Services engagements: if on-site work is requested by the Customer and agreed by the Company, the Customer may need to reimburse reasonable travel and lodging expenses for our personnel per the terms of the Order or contract. We will obtain approval for any significant expenses before incurring them. Such expenses, if any, will be invoiced at cost.