Explore our tailored plans
designed for every need
Select the perfect plan for your organization. From basic to advanced, our pricing models are designed to cater to a range of needs and sizes, ensuring you find the ideal fit.
One-Time Implementation Fee – $25,000
Applied to every subscription tier, this onboarding investment covers deployment of your dedicated cloud instance, initial configuration, data migration, and access to end-user training materials. We align the system with your processes, brand your portal, seed your existing data, and equip administrators with comprehensive training materials.
Standard
An affordable option perfect for organizations needing basic grievance management.
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Core Case Management
Basic intake, tracking, and reporting tools streamline investigations and closure of grievances.
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Custom Sub-Domain
Deploy on a secure yourorganization.grievance.app address for basic branding alignment.
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Technical Support
Email and ticket support during business hours for troubleshooting and operational guidance.
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Mobile Apps
Dedicated Android and iOS apps for on-the-go submissions and monitoring across devices.
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Full customization
Standard workflow, logo placement, and core configuration without extensive bespoke modules.
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Dedicated Account Manager
A personal advisor for proactive planning, adoption and continuous improvement.
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Full time support
Availability of Support 24/7
Enhanced
Designed for larger institutions and organizations, adding advanced features and support.
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Includes Standard Features
Full access to the entire Standard toolkit plus mid-tier enhancements.
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Template Library
Access pre-built report and communication templates to operationalize workflows quickly.
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Custom Branding
Personalized portal URL (Sub-domain name) and visual theming aligned with your organizational identity.
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Analytics & Integration
Expanded reporting dashboards plus API readiness for linking with external systems. Third-party integrations delivered via add-on.
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Priority Assistance
Accelerated technical support with expert advisory to optimize grievance workflows.
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Mobile Access
Responsive web and Android application access for field-ready grievance management.
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Customization
Configure workflows and data fields to align with your processes; extensive bespoke builds reserved for Enterprise.
Enterprise
Our most comprehensive plan, offering full customization and the highest level of support.
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Includes Enhanced Features
Everything in the Enhanced plan plus enterprise-only advantages and governance controls.
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Mobile Applications
Dedicated Android and iOS apps for on-the-go submissions and monitoring across devices.
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Enhanced security
Enterprise-grade security options plus load-balanced infrastructure for high availability especially during traffic surge.
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Full Customization
Advanced workflow engineering, custom form fields, and bespoke modules tailored to your mandate.
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Dedicated Account Manager
A personal advisor for proactive planning, adoption, and continuous improvement.
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Priority Support
24/7 coverage and expedited response SLAs for mission-critical operations.
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Advanced Feature Suite
Access confidential GBV workflows, offline modules, and premium integrations via relevant add-ons.
Compare plans
Transparent pricing for every stage.
Standard
$8,000 /year
Enhanced
$15,000 /year
Enterprise
$25,000 /year
One-Time Setup Fee
Covers initial system setup, customization, and access to training materials.
$25,000
$25,000
$25,000
Core Case Management
Intake, tracking, and basic reporting
API Access for Integrations
Integration capabilities with external systems
Standard Reports & Analytics
Basic reporting and analytics capabilities
Advanced Analytics
Enhanced reporting tools and insights
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Pre-Built Template Documents
Essential templates for efficient grievance management
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Custom Sub-Domain (Branded URL)
Personalized portal URL for brand consistency
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Dedicated Android Mobile App
Access the system via Android mobile application
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Dedicated iOS Mobile App
Comprehensive iOS app for system access
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Advanced Security
SSL, 2FA, and enhanced security measures
High-Performance Infrastructure
Load balancing for high traffic periods
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Basic Configuration & Branding
Logo and standard workflow setup
Extensive Customization
Fully tailor the platform to organizational needs
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Standard Support (Email)
Email support during business hours
Priority Support & SLA
24/7 support with fastest response times
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Dedicated Account Manager
Personal manager for premium support
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Optional Add-On Modules
Extend Grievance.app with specialized capabilities that align with your citizen engagement strategy.
IVR Integration (Telephone Hotline)
Launch a toll-free hotline so constituents can submit grievances via voice or touch-tone commands. Calls feed directly into the platform for centralized tracking.
SMS Submission & Alerts
Enables two-way SMS capabilities. Stakeholders can send text messages to file new grievances or query status, and the system sends automated SMS notifications back to the complainant. Note: SMS gateway fees per message are additional.
GBV Workflow Module
A specialized module for Gender-Based Violence case handling. It introduces confidential workflows, role-based access controls, and custom data fields to ensure GBV grievances are flagged and handled with appropriate sensitivity and priority.
Offline Access Capability
Provides an offline-enabled app for field usage in remote areas with limited internet. Field officers can record grievances on a mobile device without connectivity; data will sync automatically to the central system once back online.
Third-Party System Integration
Allows connecting Grievance.app with external systems (e.g. a government MIS, case management system, or call center software) for seamless data exchange. Each integration is custom-developed to ensure information flows between platforms.
Optional Add-On Modules
Extend Grievance.app with specialized capabilities that align with your citizen engagement strategy.
Integrate an Interactive Voice Response hotline that allows citizens to call a dedicated number and submit grievances via touch-tone or voice. Calls tie directly into the Grievance app system, automatically logging phone submissions into the database.
Enables two-way SMS capabilities. Stakeholders can send text messages to file new grievances or query status, and the system sends automated SMS notifications back to the complainant. Note: SMS gateway fees per message are additional.
A specialized module for Gender-Based Violence case handling. It introduces confidential workflows, role-based access controls, and custom data fields to ensure GBV grievances are flagged and handled with appropriate sensitivity and priority.
Provides an offline-enabled app for field usage in remote areas with limited internet. Field officers can record grievances on a mobile device without connectivity; data will sync automatically to the central system once back online.
Allows connecting Grievance.app with external systems (e.g. a government MIS, case management system, or call center software) for seamless data exchange. Each integration is custom-developed to ensure information flows between platforms.
Optional Add-On Modules
Extend Grievance.app with specialized capabilities that align with your citizen engagement strategy.
IVR Integration
$15,000
setup
Integrate an Interactive Voice Response hotline that allows citizens to call a dedicated number and submit grievances via touch-tone or voice. Calls tie directly into the Grievance.app system, automatically logging phone submissions into the database.
SMS Submission & Alerts
$7,500
setup
Enables two-way SMS capabilities. Stakeholders can send text messages to file new grievances or query status, and the system sends automated SMS notifications back to the complainant. Note: SMS gateway fees per message are additional.
GBV Workflow Module
$10,000
setup
A specialized module for Gender-Based Violence case handling. It introduces confidential workflows, role-based access controls, and custom data fields to ensure GBV grievances are flagged and handled with appropriate sensitivity and priority.
Offline Access Capability
$20,000
setup
Provides an offline-enabled app for field usage in remote areas with limited internet. Field officers can record grievances on a mobile device without connectivity; data will sync automatically to the central system once back online.
IVR Integration
$15,000
setup
Integrate an Interactive Voice Response hotline that allows citizens to call a dedicated number and submit grievances via touch-tone or voice. Calls tie directly into the Grievance.app system, automatically logging phone submissions into the database.
Optional Add-On Modules
Extend Grievance.app with specialized capabilities that align with your citizen engagement strategy.
IVR Integration
$15,000
setup
Integrate an Interactive Voice Response hotline that allows citizens to call a dedicated number and submit grievances via touch-tone or voice. Calls tie directly into the Grievance.app system, automatically logging phone submissions into the database.
SMS Submission & Alerts
$7,500
setup
Enables two-way SMS capabilities. Stakeholders can send text messages to file new grievances or query status, and the system sends automated SMS notifications back to the complainant. Note: SMS gateway fees per message are additional.
GBV Workflow Module
$10,000
setup
A specialized module for Gender-Based Violence case handling. It introduces confidential workflows, role-based access controls, and custom data fields to ensure GBV grievances are flagged and handled with appropriate sensitivity and priority.
Offline Access Capability
$20,000
setup
Provides an offline-enabled app for field usage in remote areas with limited internet. Field officers can record grievances on a mobile device without connectivity; data will sync automatically to the central system once back online.
Third-Party System Integration
$15,000
setup
Allows connecting Grievance.app with external systems (e.g. a government MIS, case management system, or call center software) for seamless data exchange. Each integration is custom-developed to ensure information flows between platforms.
Frequently asked questions
If you're new or looking for answers to your questions, this guide will help you learn more about our services and their features.
You can upgrade your plan anytime to unlock more features, however plan downgrades are not available.
Absolutely! The Third-Party System Integration Add-on enables seamless and customized connections with your existing tools and platforms, ensuring effortless data flow across your ecosystem. Learn more about integration options on our API Developer Page.
Yes, there is a demo available! You can explore key features, including complaint submission, tracking, analytics dashboard, notifications, and user management in our guided sandbox environment. Discover it directly here and experience how Grievance App transforms grievance management.
The implementation fee includes dedicated cloud setup, tailored configuration, seamless data migration, custom platform branding, and full access to comprehensive administrator and end-user training resources, everything you need for a smooth and successful launch.
Enterprise clients receive 24/7 priority support with the fastest response times, while Standard and Enhanced tiers include business-hours assistance.
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